As I hop around to different theatres, you start to get a sense of the individuals that are on the front lines of the theatre. These individuals interact with you before, during intermission, and sometimes after the performance. So, I thought I would throw some recognition to those that come to mind.
One such fierce person is Angie Balfour. You will find her most of the time behind the concession stand at Cleveland Public Theatre. I may also remember her because I gave her too much money one time, and she called me back to make it right. But I see her interact with many, and she is surely a pleasant soul with patrons.
When you go into a theatre, you could get turned off if you have a bad experience within the space. Every player contributes to the positive experience. Angie Balfour is a welcoming presence for this patron.